Shipping
How much will be shipping cost?
All orders will be shipped immediately after payment is confirmed
Delivery within Lagos (1 - 2 working days) - 2500
Outside Lagos (3 -5 working days) - 4000
Express Delivery within Lagos - 5000
Express Delivery outside Lagos (2 -3 working days) - 8000
Free Delivery is subject to promotions. See SPECIAL OFFERS AND COUPONS for more details
What are payment options available?
We accept all mediums of Online payment.
1- Debit & Credit card – Visa/MasterCard (Paystack)
2- Transfer
3- In-store cash
My Order
what do i do if a product arrives damaged?
If an item is damaged when it gets to you, simply take a picture of the eyewear and send it to our contact number or any of our social media platforms. Our representative will work with you to get it replaced.
For In-store Purchases, customers should visit the store the damaged pair was purchased for eyewear inspection within 3-5 business days after purchase. No payment refund only eyewear replacement.
What if I receive the wrong product?
Customer is advised to check their order as soon as it arrives to make sure the order matches the description of the eyewear ordered. If your order is incorrect or an item is missing, please contact us immediately. We'll investigate the cause and work with you to resolve the issue. we do not accept responsibility for missing items or incorrect items immediately it confirms as delivered.
Do you offer exchanges for faulty items?
House of Lunettes provides a 1-year limited warranty on all the products inclusive of optical frames and sunglasses.
· Warranty excludes-
· Manual Breakages/Physical damage
· Scratches
· Regular wear & tear
· Power issue reported post 30days of delivery
For further clarification, you may email us or call us @ 09052200078
Product
I really want to try on the eyewear before making a purchase!
You can book an appointment for our concierge service.
Do I need an account to make a purchase?
No but it is advisable to create an account as it comes with advantages such as:
1 You can make a purchase by only providing your email address rather than filling in the necessary details every time.
2 You can view the entire history of your past orders, download invoices and also keep a track of your order
3 Newsletter for special coupons and deals.
Do you offer extended warranties?
House of Lunettes provides a 1-year limited warranty on all the products inclusive of optical frames and sunglasses.
· Warranty excludes-
· Manual Breakages/Physical damage
· Scratches
· Regular wear & tear
· Power issue reported post 30days of delivery
For further clarification, you may email us or call us @ 09052200078
